DELIVERY AND RETURNS
Where does Bebe Bombom deliver?
We deliver to UK, Europe, and Worldwide.
Which delivery methods, times and prices are possible?
Please see our Shipping section for further details.
What if there is nobody to take delivery of the parcel?
Our couriers will leave you a delivery notice in your letterbox. The parcels are held at the Post Office for 15 calendar days. If you don’t collect your parcel in time the products will be returned to Bebe Bombom.
For deliveries using DHL, in the event of absence, the delivery man will leave you a note. You can call DHL customer services to fix a new delivery date. After 3 unsuccessful delivery attempts the parcel will be held at the nearest DHL collection point.
Is it possible to have gift-wrapping?
Yes. You can choose our gift-wrapping service at check out and we will send the products in our luxury gift box and include your personal handwritten message.
What should I do if something is damaged or missing from my parcel?
In the event of a delivery problem with your order, please contact Customer Services as quickly as possible.
Email: hello@bebebombom.com
Can I return an article ordered online?
If for any reason you are unhappy with your purchase and wish to return it, we offer you a full refund or exchange. Simply contact us at hello@bebebombom.com and we will be happy to assist you.
We recommend you return items via a recorded delivery service, as Bebe Bombom cannot accept responsibility for any lost or damaged items. Your statutory rights are not affected by our returns policy.
GIFT CARDS
Do you offer gift cards?
Yes. We offer E-gift cards.
E-gift cards are electronic gift cards that work just like standard gift cards but they are sent to you by email and they can be used to purchase items at our online store.
Where can I buy an E-gift card?
You can purchase E-gift cards online at bebebombom.com
YOUR ACCOUNT
What if I’ve forgotten my login / my password?
Your login is your email address.
I forgot my password, how can I reset?
Go to “My account.” At the top right of the homepage, click on the login page, then on: “Forgot your password?” We will send you your password to your email address.
Can I change the information on my account?
Yes, you can. Just log in into your account and modify any information you wish to.
Can I unsubscribe to the newsletter?
Yes, you can. Just click on the link located at the bottom of each newsletter.
How is the personal information of my account used?
We may use your details to send you information on new collections and special offers and private events.
ORDERING
When can I place my order?
At Bebe Bombom you can place your order online 24 hours a day, 7 days a week.
Can I modify an order that’s in progress?
This will depend on whether we have dispatched your order or not.
Please contact our customer service team as soon as possible, with your order number and the reference code of your product(s).
Email: hello@bebebombom.com
Has my order been processed?
Once your order has been processed we will send you a confirmation email.