RETURNS AND EXCHANGE POLICY
It is our aim to ensure that you are delighted with every order, however we understand that occasionally you may wish to return an item. In those cases we are happy to offer you a full refund or exchange.You have up to 21 days to return your items but please note you must notify us within 7 days of receiving your item/s.
OUR RETURNS POLICY
We will accept item(s) provided they are returned as new, i.e. are unworn and have been returned with the original packaging, including tags, within the time limits set out below. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. This includes animal hair and fur.
If you have received an item(s) as a gift, you can exchange it for a different size or different item of the same value, or more providing you pay the difference.
HOW TO RETURN?
Please, email email@example.com quoting your name and order number and explain why you would like to return/exchange your item(s).
Once the item has been approved for return and received by us, we will exchange and/or refund the original payment debit/credit card for the sum paid. Please, send all your returns to:
Bebe Bombom Limited
PO Box 73783,
London, SW15 9GA
Bebe Bombom is not liable for postage costs.
The Sale of Goods Act 1979 (as amended) provides for the return of faulty item(s). An item(s) is deemed faulty if it is received damaged or has a manufacturing fault that is immediately evident or occurs within 6 months of the item(s) being received. Where possible item(s) will be repaired or replaced for the same product, in the same size and colour, subject to availability. If the item(s) cannot be repaired or replaced for the same item, a full refund will be issued. Any items returned as faulty will be inspected and any items deemed subject to fair wear and tear will not be accepted as faulty. Always contact us with a picture of the faulty item first. Do not send any faulty items back before contacting us first.
CANCELLING YOUR ORDER
You have the right under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order at any time before delivery of the items(s) or within 7 working days of receipt of the item(s) by following our returns process.
HOW TO CANCEL YOUR ORDER
Please notify us in writing to firstname.lastname@example.org. In the instance where your order has already been delivered to you, please follow the returns procedure.
RECEIVING A REFUND
Refunds will be made to you within 30 working days of the cancellation date of the order (for items not shipped) or from when the returned item(s) are received by Bebe Bombom. The refund will be credited to the same account that was used at the moment of purchase.
If the item you have purchased shows any sign of a production error and does not live up to the standard you expected, please contact us with a picture and your order number as soon as you notice this. Please understand wear and tear is not a valid reason for a reclamation, only obvious production errors can be approved. All reclamations must come in within 6 months from the day you received the order. If the item shows any damage when you receive it, contact us within 7 days from receiving the item. Please be aware that if you do not contact our customer service first and / or the reclamation was not approved before you returned this to us, Bebe Bombom has the right to refuse the return.